Cockrell's Precision Handyman Services LLC ("Cockrell's," "we," "us," or "our"), located in Kuna, Idaho, respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect through our website, how we use it, and the choices you have regarding your information.
By using our website or submitting information through our contact forms, you agree to the terms of this Privacy Policy. If you do not agree with these terms, please do not use our website or submit your information to us.
1. Information We Collect
When you contact us through our website — including our free estimate request form, service inquiries, or maintenance plan sign-up requests — we may collect the following information that you voluntarily provide:
- Name
- Email address
- Phone number
- Property address or service location (when relevant to a request)
- Details you provide about your project or property in message or comment fields
We may also automatically collect limited technical information (such as browser type, device type, and general usage data) through standard website analytics tools to help us understand how visitors use our site and to improve performance.
2. How We Use Your Information
We use the information you provide to:
- Respond to your service inquiries and provide estimates
- Schedule, confirm, and manage appointments and maintenance visits
- Send service updates, appointment reminders, and account-related communications
- Maintain records related to our maintenance plans and service history
- Improve our website, services, and customer communication
- Comply with legal and regulatory obligations
We do not sell your personal information. We do not share your name, email, or phone number with third parties for their own marketing purposes.
3. SMS / Text Messaging Compliance
If you provide your phone number and opt in to receive text messages from Cockrell's Precision Handyman Services LLC (for example, appointment confirmations, service reminders, or maintenance plan updates), the following terms apply:
- No third-party marketing sharing: Phone numbers collected for SMS/text communication are never sold, rented, or shared with third parties for their marketing purposes. Your number is used solely by Cockrell's Precision Handyman Services LLC to communicate with you about your service, estimate, or maintenance plan.
- Consent: By submitting your phone number through our website forms and opting in, you consent to receive SMS text messages from us related to your inquiry, appointments, and account.
- Message frequency: Message frequency varies based on your service activity and scheduled maintenance visits.
- Message and data rates: Standard message and data rates may apply based on your mobile carrier plan.
- How to opt out: You may opt out of receiving text messages at any time by replying STOP to any message you receive from us. You will receive a one-time confirmation that you have been unsubscribed, and you will no longer receive SMS messages from us unless you opt in again.
- Help: Reply HELP to any message for assistance, or contact us directly using the information at the bottom of this page.
This SMS program is not shared with or sold to any third party or affiliate for marketing or promotional purposes, in compliance with applicable telecommunications regulations, including the Telephone Consumer Protection Act (TCPA).
4. Cookies & Website Analytics
Our website may use cookies or similar technologies to support basic site functionality and to gather general analytics about how visitors use our site. You can adjust your browser settings to refuse cookies, though some parts of the site may not function as intended if cookies are disabled.
5. How We Share Information
We do not share your personal information with third parties except in the following limited circumstances:
- With service providers who help us operate our business (such as scheduling, email, or payment processing tools), who are only permitted to use your information to provide services on our behalf
- If required by law, subpoena, or other legal process
- To protect the rights, property, or safety of Cockrell's Precision Handyman Services LLC, our customers, or others
- In connection with a business transfer, such as a merger, acquisition, or sale of assets (in which case customer information may be part of the transferred assets)
6. Data Security
We take reasonable administrative and technical measures to protect the personal information you share with us. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security of your information.
7. Your Choices & Rights
You may contact us at any time to:
- Request a copy of the personal information we hold about you
- Request that we correct or update your information
- Request that we delete your information, subject to any legal or business record-keeping requirements
- Opt out of SMS text messages by replying STOP, as described above
- Unsubscribe from email communications using the unsubscribe link included in our emails, where applicable
8. Children's Privacy
Our website and services are intended for individuals 18 years of age or older. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected information from a child under 13, we will delete it promptly.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or operational reasons. The "Last Updated" date at the top of this page will reflect the most recent revision. Continued use of our website after changes are posted constitutes your acceptance of the updated policy.
10. Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact us:
Cockrell's Precision Handyman Services LLC
Kuna, Idaho
Phone: (208) 724-1001
Email: cockrellsprecision@gmail.com